Privacy Policy

Effective Date: 21 September 2026

Last Updated: 21 September 2026

This Privacy Policy describes how Bynzo Innovative Pvt. Ltd., operating under the brand name Bynzo, collects, uses, stores, shares, and protects personal data when individuals access or use our website, applications, dashboards, payment features, business tools, campaign-management features, AI-enabled features, or other products and services made available by Bynzo.

This Privacy Policy should be read together with any Terms & Conditions, payment terms, service-specific notices, consent notices, or other policies made available through Bynzo.

1. Who This Privacy Policy Applies To

This Privacy Policy may apply to:

Website visitors
Registered users
Business owners and sellers
Clients and buyers
Staff members
Campaign participants
Service providers
Authorised representatives
Persons making or receiving payments
Administrators
Users of AI-enabled features
Any other person interacting with Bynzo

The features, information and permissions available to a user may differ according to their account type, role, business relationship and authorised access.

2. Personal Data We May Collect

The information we collect depends on how you interact with Bynzo.

2.1 Account and Identity Information

This may include:

Name
Username
Email address
Mobile or telephone number
Profile information
Authentication information
Account type
User role
Permissions
Business association
Account status
Login and account-recovery information
Information reasonably required to verify or maintain an account

Passwords and authentication credentials are intended to be stored or processed using appropriate security measures and are not intended to be maintained in readable plain-text form.

2.2 Business and Professional Information

We may process information such as:

Business name
Trade name
Business description
Business contact information
Business address
Tax-related information where applicable
Service information
Pricing and commercial details
Staff details
Authorised representatives
Business profile information
Project information
Campaign-related information

2.3 Service, Campaign, Project and Order Information

Depending on the Services used, Bynzo may process information relating to:

Services
Service packages or plans
Service requests
Projects
Campaign requests
Campaigns
Campaign extensions or reruns
Participation requests
Assignments
Orders
Order status
Work submissions
Proofs
Corrections
Approvals
Rejections
Messages
Operational records
Related activity

2.4 Files and User Content

Users may upload or provide:

Images
Videos
Documents
Spreadsheets
Work proofs
Portfolio material
Campaign material
Brand material
Service-related material
Business content
Other files required to use the Services

Users should only upload information or content that they are authorised to provide.

3. Billing, Invoice and Financial Information

Where Bynzo's financial features are used, we may process information such as:

Bills
Invoices
Invoice items
Credit notes
Debit notes
Client account balances
Payment requests
Payment references
Payment amounts
Transaction identifiers
Transaction status
Payment allocation information
Settlement information
Refund information
Reversal information
Reimbursement information
Campaign funds
Payout information
Accounting records
Reconciliation information
Financial audit records

Certain financial records may be retained even after an account is closed or other information is deleted where such retention is reasonably required for accounting, taxation, audit, fraud prevention, dispute resolution or compliance with applicable law.

4. Payment Processing

Bynzo may use third-party payment gateways, banks, financial institutions and payment-service providers, including providers such as Razorpay, depending on the payment method available at the relevant time.

A payment provider may directly process information such as:

Payment method
UPI information
Bank-related information
Card-related information
Wallet information
Transaction authentication
Device information
Payment amount
Transaction reference
Payment status

Bynzo may receive payment-related information required to:

Identify a transaction
Confirm payment
Reconcile payments
Allocate payments
Manage refunds
Resolve disputes
Maintain accounting records
Prevent fraud or misuse

Where complete payment credentials are collected directly by a payment provider, Bynzo does not need to store complete card or banking credentials itself.

Payment providers may process information under their own privacy policies and terms.

5. Technical, Security and Usage Information

When Bynzo is accessed, certain information may be automatically generated or processed, including:

IP address
Browser information
Device type
Operating system
Login information
Session information
Pages or modules accessed
API activity
Security events
Error information
Authentication events
Activity history
Audit logs

We may use this information to operate, secure, troubleshoot, monitor and improve Bynzo.

6. How We Use Personal Data

We may use personal data where reasonably necessary to:

Register and maintain accounts
Authenticate users
Manage roles and permissions
Provide access to Services
Manage businesses and staff
Manage clients and users
Provide service-management functionality
Manage campaigns
Manage projects
Manage orders
Manage participation and assignments
Process approvals and corrections
Generate bills and invoices
Generate credit or debit adjustments
Manage account ledgers
Process payments
Reconcile transactions
Process refunds and reversals
Process reimbursements and payouts
Provide customer support
Communicate account and transaction information
Maintain financial records
Detect suspicious or fraudulent activity
Maintain security
Investigate technical issues
Maintain audit records
Improve the Services
Protect Bynzo and its users
Comply with applicable legal obligations
Resolve disputes
Establish, exercise or defend legal claims

Where consent is required under applicable law, appropriate consent may be obtained for the relevant processing activity.

7. AI-Enabled Services

Bynzo may provide artificial-intelligence-enabled functionality from time to time.

Such functionality may include:

Content generation
Image generation
Creative assistance
Brand-related assistance
Business-content assistance
Automated suggestions
Operational assistance
Other AI-supported functionality

Information submitted to an AI-enabled feature may include prompts, instructions, uploaded content, business information, brand information or other information necessary to provide the requested functionality.

Third-Party AI Providers

Bynzo may use one or more third-party artificial intelligence, cloud-computing, infrastructure or content-processing providers to provide AI-enabled functionality.

The specific providers used by Bynzo may change from time to time as technology, availability, commercial arrangements or Services evolve.

Accordingly, this Privacy Policy does not necessarily identify every AI or technology provider by brand name unless such identification is required by applicable law or is otherwise appropriate for a particular feature.

Where information is provided to such providers, Bynzo intends to limit such sharing to information reasonably required to provide, maintain, secure or improve the relevant functionality.

Third-party providers may process information according to their own contractual obligations, privacy terms and applicable law.

Where a particular AI feature requires additional disclosure or consent, Bynzo may provide an additional notice before or at the time that feature is used.

Users should avoid submitting unnecessary sensitive, confidential or third-party personal data into AI-enabled features.

AI-generated outputs may be incomplete or inaccurate. Users should independently review generated content before using it for important business, financial, legal or other decisions.

8. Communications

Bynzo may use contact information to send communications including:

Account notifications
Security notifications
Login-related messages
Payment notifications
Invoice notifications
Campaign notifications
Order updates
Service updates
Administrative communications
Support responses
Other communications necessary to provide the Services

Where optional promotional communications are used, users may be provided with an appropriate method to stop receiving such communications where required by law.

Stopping optional promotional communications will not necessarily stop essential account, transaction, payment, security or service communications.

9. How Personal Data May Be Shared

We may share information only where reasonably necessary for legitimate operational, contractual, security or legal purposes.

9.1 With Authorised Bynzo Users

Information may be made available to another authorised user where required for a relevant business, service, campaign, project, order, assignment, payment, invoice or other platform workflow.

Access may depend on the person's role and permissions.

9.2 Service Providers

We may use third-party providers for:

Hosting
Cloud infrastructure
Payment processing
Storage
Communications
Email
Security
Analytics
Backup
File processing
Artificial intelligence
Technical services
Customer support

Such parties may receive information reasonably required to provide their services.

9.3 Legal Requirements

Information may be disclosed where reasonably necessary to:

Comply with applicable law
Respond to a valid government, court or regulatory request
Prevent or investigate fraud
Investigate illegal activity
Protect Bynzo
Protect users
Protect legal rights
Resolve disputes
Establish, exercise or defend legal claims

9.4 Business Transfers

If Bynzo or Bynzo Innovative Pvt. Ltd. undergoes a merger, acquisition, restructuring, financing, transfer, sale of business or assets, or similar corporate transaction, relevant information may be transferred subject to applicable legal requirements.

10. Role-Based Access

Bynzo uses account roles, permissions and workflow controls to restrict access to platform information and functionality.

Depending on the relevant workflow, information may be accessible to authorised:

Administrators
Business owners
Staff
Sellers
Clients
Campaign participants
Other authorised users

Users are responsible for maintaining the confidentiality of their account credentials.

Business account holders are also responsible for appropriately controlling access granted to their staff or representatives.

11. Financial Records and Audit History

Bynzo may preserve historical financial and operational records to maintain transaction accuracy, accountability and auditability.

For example, an issued invoice or completed financial record may remain preserved even where a subsequent adjustment is required.

Where appropriate, corrections may be recorded using:

Credit notes
Debit notes
Refund records
Reversal records
Adjustment entries
Other accounting records

rather than deleting or rewriting the original historical transaction.

12. Cookies, Sessions and Similar Technologies

Bynzo may use cookies, sessions or similar technologies to:

Keep users logged in
Authenticate requests
Maintain sessions
Remember preferences
Protect accounts
Prevent misuse
Maintain security
Understand service performance

Where applicable law requires permission for particular non-essential cookies or technologies, appropriate choices may be provided.

13. Data Security

Bynzo uses reasonable administrative, organisational and technical safeguards intended to protect information against unauthorised:

Access
Use
Disclosure
Alteration
Loss
Destruction

Depending on the context, safeguards may include:

Authentication controls
Password protection
Role-based permissions
Database restrictions
Session security
Request validation
File validation
Audit trails
Activity monitoring
Security logs
Backup systems
Recovery mechanisms

No internet-connected system can guarantee absolute security.

Users should keep their credentials confidential and notify Bynzo promptly if unauthorised access is suspected.

14. Data Retention

Personal data may be retained only for as long as reasonably necessary for the purposes for which it is processed or for other lawful requirements.

Information may be retained where reasonably necessary for:

Providing the Services
Accounting
Taxation
Legal compliance
Financial reconciliation
Audit
Fraud prevention
Security
Dispute resolution
Contract enforcement
Legal claims

Information no longer reasonably required may be deleted, anonymised, aggregated or securely archived, subject to applicable law.

15. Your Privacy Rights

Subject to applicable law and any applicable exceptions, a user may be entitled to:

Request information regarding the processing of their personal data
Request correction of inaccurate information
Request completion of incomplete information
Request updating of information
Request erasure where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance concerning personal-data processing
Exercise other rights available under applicable law

Certain information may continue to be retained where required for financial records, taxation, legal obligations, fraud prevention, security, existing transactions, disputes or other lawful purposes.

We may take reasonable steps to verify a person's identity before responding to a privacy request.

Privacy Email: bynzoinnovative@gmail.com

16. Account Closure

Users may request closure of their account through the support or privacy contact made available by Bynzo.

Closing an account may result in loss of access to some or all Services.

Account closure does not necessarily result in immediate deletion of all associated records.

Information relating to existing transactions, invoices, payments, financial records, campaigns, fraud prevention, audit records, security or legal requirements may be retained where reasonably necessary.

17. Children and Younger Users

Bynzo is intended to be capable of serving users from different age groups where permitted by applicable law.

Bynzo does not impose a universal age restriction through this Privacy Policy solely on the basis of age.

However, use of Bynzo by a child or younger user remains subject to:

Applicable law
Any legally required parental or lawful-guardian consent
Any age requirements applicable to a specific service, payment method or transaction
Appropriate safety requirements
Any additional terms applicable to a particular feature

Where applicable law requires parental or lawful-guardian consent before processing the personal data of a child, Bynzo may obtain or verify such consent using an appropriate method.

Where reasonably necessary, Bynzo may request limited age, parent or guardian-related information for the purpose of satisfying legal requirements.

A parent or lawful guardian may contact Bynzo if they believe that a child's personal data has been provided or processed contrary to applicable requirements.

Bynzo may restrict, suspend or modify access to a particular feature where necessary to comply with age-related, parental-consent, payment, safety or other legal requirements.

Bynzo does not intend to undertake processing directed at children that is prohibited by applicable data-protection law.

18. Information About Other Persons

If a user provides information relating to another person, the user should have appropriate authority or another lawful basis to provide such information.

Users should avoid uploading unnecessary personal, confidential or sensitive information belonging to another person.

19. Data Accuracy

Users should provide information that is accurate, complete and reasonably current.

Where available, information may be updated directly through the account.

Where information cannot be changed directly, the user may contact Bynzo.

20. Fraud, Abuse and Platform Security

Bynzo may process account, payment, transaction, network and activity information to detect, investigate or prevent:

Fraud
Unauthorised transactions
Duplicate transactions
Payment manipulation
Account misuse
Security incidents
Unauthorised access
Other unlawful or abusive activity

Accounts or transactions may be temporarily restricted where reasonably necessary to investigate suspected misuse or protect the platform and its users.

21. Third-Party Services and Links

Bynzo may contain integrations with or links to third-party services.

Third parties operate under their own terms, security practices and privacy policies.

Bynzo's Privacy Policy does not control independent processing carried out directly by such third parties.

Users should review relevant third-party privacy information where appropriate.

22. International Processing

Some technology, cloud, payment, communication, AI or other service providers used by Bynzo may process information from locations outside the user's state or country.

Where cross-border processing occurs, Bynzo will handle such processing subject to applicable legal requirements and any restrictions or safeguards required by law.

23. Changes to Service Providers

Bynzo may add, replace or remove technology, hosting, payment, communications, AI or other service providers as the Services evolve.

A change of service provider alone will not necessarily require a complete replacement of this Privacy Policy where the nature and purpose of processing remain substantially consistent with this Policy.

Where a change materially affects how personal data is processed, or where applicable law requires additional notice or consent, Bynzo may provide an updated notice or amend this Privacy Policy.

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to Bynzo
New functionality
Changes in technology
Changes in service providers
Changes in business practices
Changes in applicable laws or regulations

The latest revision date will be displayed at the beginning of this Policy.

Where legally required, additional notice or consent may be provided before a material change takes effect.

25. Applicable Privacy Framework

Bynzo intends to process personal data in accordance with privacy and data-protection requirements applicable to its operations, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws, rules and regulations, as and when such provisions apply and are in force.

Nothing in this Privacy Policy is intended to limit any right that cannot lawfully be limited.

26. Privacy Questions and Grievances

Questions, concerns or grievances regarding personal data or this Privacy Policy may be sent to:

Bynzo Innovative Pvt. Ltd.

Email: bynzoinnovative@gmail.com

Address:

AKBARPUR, CHOCK BICHALI MALAHI

Barh Patna, Barh

Bihar, India - 803213

Website: bynzoinnovative.com

Bynzo may verify the identity of a requester where reasonably necessary before disclosing, correcting or deleting personal information.

27. Contact Us