Terms & Conditions

Effective Date: 21 September 2026

Last Updated: 21 September 2026

These Terms & Conditions govern access to and use of the website, application, dashboards, campaigns, services, orders, payment features, AI-enabled features and other services provided or operated by Bynzo Innovative Pvt. Ltd. under the brand name Bynzo.

By registering, accessing or using Bynzo, you agree to these Terms & Conditions and other applicable policies made available by Bynzo.

If you do not agree with these Terms & Conditions, you should not use the relevant Services.

1. About Bynzo

Bynzo is operated by:

Bynzo Innovative Pvt. Ltd.

Registered / Business Address:

AKBARPUR, CHOCK BICHALI MALAHI

Barh Patna, Barh

Bihar, India - 803213

Email: bynzoinnovative@gmail.com

Website: bynzoinnovative.com

Bynzo may provide business-management, service-management, campaign-management, order-management, payment, billing, communication, AI-enabled and other related services.

The exact services and features available may vary depending on the user's role, account, business relationship, campaign or transaction.

2. Acceptance of Terms

By creating an account or using Bynzo, you agree to:

These Terms & Conditions
Bynzo Privacy Policy
Bynzo Cancellation & Refund Policy
Applicable payment conditions
Campaign conditions
Service conditions
Other notices displayed through Bynzo

These Terms apply to all Services unless Bynzo expressly states otherwise.

3. Eligibility

Bynzo may be used by persons of different age groups where permitted by applicable law.

Where parental or lawful-guardian consent is legally required, the user must use Bynzo with the required consent or authorisation.

A particular payment method, financial service or feature may have additional eligibility requirements imposed by law or a third-party provider.

Bynzo may restrict a feature where necessary to comply with age, payment, safety or legal requirements.

4. User Accounts

Users may be required to create an account to access certain Bynzo Services.

Users must provide information that is:

Accurate
Complete
Current
Not misleading

Users are responsible for protecting their account credentials.

Users must promptly notify Bynzo if they suspect unauthorised access to their account.

Bynzo may request identity, business, payment or other verification where reasonably required.

5. Roles and Permissions

Bynzo may provide different account roles including:

Administrators
Business owners
Sellers
Staff
Clients
Buyers
Campaign participants
Service providers
Other authorised users

Each role may have different access and permissions.

Users must not attempt to access information, businesses, financial records or features for which they are not authorised.

6. Business Owners, Sellers and Clients

Business owners, sellers, clients and other users are responsible for information they provide through Bynzo.

This may include:

Business information
Service requirements
Pricing information
Campaign information
Documents
Order information
Payment information
Work submissions
Other transaction-related information

Users must not knowingly provide false, fraudulent or misleading information.

7. Services

Bynzo may provide or facilitate different types of Services.

The applicable price, scope, requirements and other details may be displayed or communicated before the relevant transaction.

Depending on the Service or commercial arrangement, payment may be required before work begins or may become payable at another stage of the workflow.

Bynzo may modify or improve Services from time to time.

8. Campaigns

Bynzo may provide campaign-management functionality.

Campaign activities may include:

Campaign requests
Campaign approval
Campaign funding
Assignments
Orders
Work submissions
Corrections
Approvals
Payments
Payouts
Extensions
Reruns
Campaign closing
Financial reconciliation

Submitting a campaign request does not automatically guarantee approval or activation.

9. Campaign Participants

Campaign participants must follow the applicable work requirements and instructions.

Participants may be required to:

Accept assigned work
Complete required work
Submit valid proof
Respond to correction requests
Meet applicable campaign conditions

Work may be approved, returned for correction, rejected or otherwise processed according to Bynzo's workflow.

10. Rejected Work and Participant Payment

If a participant's submitted work is rejected, payment for that rejected work will not be payable.

Payment eligibility is based on valid and approved work.

A participant must not submit false, manipulated or misleading proofs or information.

11. Participant Payout Eligibility

Participant payout becomes eligible only after the applicable work has successfully completed the required approval process.

Where campaign closure, reconciliation or final verification is required for that payout, those requirements must also be completed.

Bynzo may temporarily hold a payout if there is:

Pending verification
A dispute
Fraud concern
Incorrect payment information
Financial reconciliation issue
Another legitimate operational or legal reason

12. Orders

Orders may be created and managed through Bynzo according to the applicable workflow.

Order records may include:

Client information
Business information
Campaign details
Order amount
Service charge
Order status
Proof information
Billing information
Related financial records

Order eligibility may change based on its status or work outcome.

13. work and Approvals

Some orders or campaigns may require work before becoming fully eligible.

A work may result in:

Approval
Correction
Rejection
Other permitted workflow action

Where approval or rejection affects financial eligibility, Bynzo may make the corresponding financial adjustment.

14. Pricing

Pricing may depend on:

Service
Campaign
Package or plan
Quantity
Scope
Order
Applicable taxes
Service charges
Other agreed commercial factors

Bynzo may change pricing for future transactions.

A change in future pricing will not automatically change a previously confirmed transaction unless its scope or agreed terms are changed.

15. Taxes

Applicable taxes may be charged where required.

Users are responsible for providing accurate billing and tax information.

Each user or business remains responsible for its own applicable tax obligations.

16. Billing and Invoices

Bynzo may generate or maintain:

Bills
Running bills
Invoices
Credit notes
Debit notes
Receipts
Statements
Other financial records

Once a financial document such as an invoice has been finalised, Bynzo may preserve the original document for accounting and audit purposes.

Where a correction is required, Bynzo may create an adjustment such as a credit note, debit note, refund, reversal or accounting entry instead of rewriting the original issued document.

17. Payment Methods

Bynzo may support payment through methods such as:

Online payment gateway
UPI
Bank transfer
Other electronic payment methods
Manual payment verification
Other supported payment methods

Payment methods available to a user may vary depending on the transaction.

A payment will be considered successfully received only after appropriate verification or confirmation.

18. Third-Party Payment Providers

Bynzo may use third-party payment providers, including providers such as Razorpay.

Such providers may apply their own:

Processing rules
Security requirements
Transaction limits
Verification requirements
Refund timelines
Privacy policies
Terms

Bynzo is not responsible for delays caused solely by a bank, UPI system, card network, payment gateway or another third-party payment system outside Bynzo's reasonable control.

19. Payment Verification

Bynzo may verify payment information including:

Transaction reference
Amount
Payment date
Payment status
Provider confirmation
Bank confirmation
Payment proof

Submitting false or manipulated payment proof may result in account suspension, payment rejection or other appropriate action.

20. Standard Cancellation and Refund Window

Where a client makes advance payment for a Service or campaign, the client may request cancellation and refund within 48 hours from the successful payment time, subject to these Terms.

This 48-hour rule applies whether or not work has started during that period, unless a refund is prohibited by applicable law or another exceptional circumstance applies.

After the 48-hour cancellation period expires, the payment will normally become non-refundable, whether or not work has started.

This rule is subject to the special Bynzo non-performance provision described below.

21. Refundable and Non-Refundable Components

Where a refund is approved, the refundable amount may include:

The eligible basic Service or campaign amount
Applicable tax attributable to the refundable amount, where legally adjustable and refundable

The following charges may be non-refundable once incurred or applicable:

Payment gateway charges
Payment processing charges
Transaction charges
Platform charges
Convenience charges
Applicable service charges
Campaign service charges
Other third-party processing charges

Where a tax adjustment is required, the refund and related tax treatment will be processed in accordance with applicable accounting and tax requirements.

22. Service Charge After Campaign Start

Where a campaign has started and a service charge, platform charge or commission has become applicable, that charge may be treated as non-refundable.

This is separate from any refundable underlying Service amount that may become refundable under an applicable exception.

23. Bynzo Non-Performance Exception

If Bynzo Innovative Pvt. Ltd. is unable to begin the applicable work due to a reason attributable to Bynzo and the work has not started within 30 days, the client may request a refund.

After verification that the delay or inability to start the work is attributable to Bynzo, the eligible refundable amount will be processed.

Depending on the applicable payment and account workflow, an approved refund may be:

Returned through the applicable payment method
Credited to the relevant Bynzo business or account balance
Adjusted through another appropriate financial method

The exact method may depend on the original transaction and payment status.

24. Refund Processing Time

After a refund is approved, Bynzo will initiate or process it within a reasonable period.

The time required for the refunded amount to appear in the user's bank account, card, UPI account or other payment instrument may depend on:

Bank processing
Payment gateway processing
Payment method
Weekends
Banking holidays
Other third-party processing factors

Bynzo cannot guarantee the exact time required by a bank or external payment provider after the refund has been successfully initiated.

25. No Automatic Refund After 48 Hours

Expiry of the 48-hour refund window means a client will not normally be entitled to a refund solely because:

The client changes their mind
The client no longer wants the Service
Work has not yet started
The client decides not to continue

Exceptions may apply where:

Bynzo's 30-day non-performance provision applies
Bynzo approves a refund following investigation
Applicable law requires a refund

26. Fraud or Misrepresentation

If Bynzo reasonably suspects fraud, false information, manipulated payment proof, account misuse or another serious violation, Bynzo may temporarily:

Suspend the account
Restrict account access
Hold a payment
Hold a refund
Hold a payout
Restrict a transaction

Such restriction may remain while the matter is investigated.

Appropriate financial action will be taken after work of the available records and circumstances.

27. Chargebacks and Payment Reversals

If a previously credited payment is later reversed, charged back or otherwise cancelled by a bank or payment provider, Bynzo may work the transaction and related records.

Where the reversal means that the relevant amount is no longer actually paid, the corresponding amount may be treated as unpaid, outstanding or subject to financial adjustment.

Bynzo may restrict associated funds or transactions while a chargeback or payment dispute is being reviewed.

Nothing in these Terms prevents a user from exercising a genuine right available under applicable law or payment-provider rules.

28. Incorrect Bank or UPI Payment

Users must make payments only using payment details officially provided or displayed by Bynzo for the relevant transaction.

If a user voluntarily sends payment to an incorrect bank account, UPI ID, QR code, number or payment destination that was not correctly provided by Bynzo for that transaction, Bynzo will not be responsible for guaranteeing recovery of that money.

Bynzo may provide reasonable assistance where possible, but recovery will depend on the relevant bank, payment provider or recipient.

Users should verify payment details before sending money.

29. Excess or Duplicate Payment

If a user makes an excess or duplicate payment, Bynzo may verify the transaction.

After verification, the eligible excess amount may be:

Refunded
Adjusted against an outstanding amount
Credited to the applicable Bynzo account or business balance

The appropriate treatment will depend on the transaction and available account records.

A verified user will remain entitled to the amount properly due to them according to the relevant financial records.

30. Account Payments and Allocations

Where Bynzo maintains account-level credit or payment balances, an amount may later be allocated against:

An invoice
A campaign
An order
Another eligible obligation

Allocation of an existing payment is not a second payment.

It records how an already received amount is applied.

31. Financial Adjustments

A change in an order, campaign or work status may affect an amount that has already been billed.

Where appropriate, Bynzo may create:

Credit notes
Debit notes
Refund records
Reversal entries
Other financial adjustments

A finalised invoice may remain unchanged while a separate adjustment record is created.

32. Delivery and Service Timelines

Any delivery or completion timeline displayed or communicated by Bynzo should be treated according to the terms applicable to the relevant Service.

Unless expressly confirmed as a guaranteed deadline, operational timelines may be estimates and may be affected by:

Client response
Required approvals
Missing information
Correction requests
Campaign conditions
Technical problems
Third-party dependencies
Other reasonable circumstances

A delay does not automatically create a right to a refund unless the applicable refund conditions described in these Terms are satisfied or applicable law requires otherwise.

33. Disputes

If a dispute arises between users, businesses, sellers, participants or clients in connection with Bynzo, Bynzo may review available platform records such as:

Orders
Messages
Approvals
Submissions
Payment records
Campaign records
Activity logs
Other relevant evidence

Bynzo may make an administrative platform decision for the purpose of operating the relevant account, campaign, payment or transaction.

Such an administrative decision does not prevent a person from exercising any legal right or remedy available under applicable law.

34. Unified Refund Rules

Unless Bynzo expressly changes these Terms in the future, the general cancellation and refund rules stated in these Terms apply across Bynzo Services.

Users should not assume that an employee, participant or other user can privately create a different refund commitment on behalf of Bynzo unless that commitment has been properly authorised by Bynzo.

35. User Content

Users may submit content including:

Images
Videos
Documents
Proofs
Business material
Portfolio material
Campaign material
Brand information
Messages
Other content

Users retain rights they legally hold in their own content.

By submitting content to Bynzo, users permit Bynzo to process, store, display or transmit it where reasonably necessary to provide the Services.

36. User Content Responsibility

Users must have appropriate rights or authority to submit content.

Users must not knowingly upload content that:

Violates intellectual-property rights
Violates privacy rights
Is fraudulent
Is unlawful
Contains malicious software
Misrepresents another person or business
Is materially misleading

Bynzo may restrict or remove content where reasonably necessary.

37. Bynzo Intellectual Property

Bynzo Innovative Pvt. Ltd. and its applicable licensors retain rights in Bynzo's:

Software
Source code
Website
Platform design
User interface
Brand
Logo
Documentation
Original platform content
Features
Databases

Use of Bynzo does not transfer ownership of these rights to a user.

38. AI-Enabled Features

Bynzo may provide AI-enabled features such as:

Content generation
Image generation
Creative assistance
Business assistance
Brand assistance
Automated suggestions
Other AI-supported functions

Bynzo may use one or more third-party AI or technology providers.

Providers may change from time to time.

AI-generated outputs may be incomplete or inaccurate.

Users are responsible for reviewing AI-generated content before relying on, publishing or commercially using it.

39. AI Input Responsibility

Users should not knowingly submit information to an AI feature where they do not have authority to use or disclose that information.

Users should avoid entering unnecessary:

Passwords
Payment credentials
Sensitive personal information
Confidential third-party information
Trade secrets

unless a particular Service is specifically intended and appropriately configured to process such information.

40. Prohibited Activities

Users must not use Bynzo to:

Commit fraud
Submit fake payment proofs
Manipulate transactions
Submit false work proofs
Access another account without permission
Circumvent platform permissions
Introduce malware
Attack Bynzo systems
Manipulate financial records
Abuse refund or chargeback systems
Impersonate another person without authority
Perform unlawful activities
Exploit technical vulnerabilities

Bynzo may take appropriate action against prohibited activity.

41. Account Suspension

Bynzo may temporarily restrict or suspend an account where reasonably necessary because of:

Fraud concerns
Payment disputes
Security concerns
False information
Platform misuse
Unauthorised access
Serious violation of these Terms
Legal requirements

Where appropriate, Bynzo may review the matter before taking permanent action.

42. Account Termination

Users may stop using Bynzo and may request account closure.

Bynzo may terminate or permanently restrict an account for serious or repeated violations, fraud, unlawful activity or another legitimate reason.

Account closure or termination does not automatically remove:

Outstanding invoices
Existing payment obligations
Refund obligations
Financial adjustments
Existing disputes
Legal obligations

Required records may continue to be retained.

43. Third-Party Services

Bynzo may depend on third-party providers including:

Banks
Payment gateways
Hosting providers
Cloud providers
Email providers
AI providers
Communication providers
Other technology providers

Bynzo does not control the independent systems or policies of those third parties.

44. Service Availability

Bynzo does not guarantee uninterrupted availability at all times.

Temporary interruption may occur because of:

Maintenance
Updates
Security issues
Hosting outages
Network problems
Payment-provider outages
Technical failures
Events outside reasonable control

Bynzo may temporarily disable or modify functionality where reasonably necessary.

45. No Guaranteed Commercial Result

Unless Bynzo expressly agrees otherwise in writing for a particular Service, Bynzo does not guarantee a specific:

Sale
Revenue amount
Profit
Lead volume
Conversion rate
Campaign result
Audience growth
Business result

Business and campaign outcomes may depend on factors outside Bynzo's control.

46. Platform and Information Disclaimer

Bynzo aims to maintain accurate and reliable Services, but platform information, dashboards, reports and automated outputs may occasionally contain errors or delays.

Users should verify important information before making significant financial, business or legal decisions.

47. Limitation of Liability

To the extent permitted by applicable law, Bynzo Innovative Pvt. Ltd. will not be responsible for indirect or consequential losses caused solely by circumstances outside Bynzo's reasonable control.

This may include certain losses caused by:

Bank failure
Payment-provider failure
Network outage
Third-party system failure
User error
Incorrect payment details supplied or used by the user
Misuse of account credentials
Reliance on unverified AI output

Nothing in these Terms excludes any liability or user right that cannot legally be excluded.

48. Force Majeure

Bynzo will not be responsible for delay or failure caused by events reasonably outside its control.

Such events may include:

Natural disasters
Fire
Flood
War
Government restrictions
Major internet outages
Banking-network failures
Payment-network failures
Cloud-provider outages
Cyber incidents
Telecommunications failures
Other comparable circumstances

Bynzo may take reasonable steps to restore affected Services.

49. Privacy

Bynzo processes personal information according to its Privacy Policy and applicable privacy requirements.

Users should review the Bynzo Privacy Policy together with these Terms.

50. Changes to These Terms

Bynzo may update these Terms because of:

New Services
New features
Business changes
Technology changes
Legal requirements
Payment changes
Security requirements

The Last Updated date will be revised when these Terms are updated.

Where legally required, additional notice or consent may be provided.

51. Governing Law

These Terms are governed by the applicable laws of India.

Nothing in these Terms restricts any mandatory legal right available to a user or consumer.

52. Complaints and Dispute Resolution

Users should first contact Bynzo regarding a complaint or dispute so that Bynzo can review the relevant records and attempt to resolve the matter.

Email:

bynzoinnovative@gmail.com

If a dispute cannot be resolved internally, the parties may use courts, consumer forums, tribunals, regulatory authorities or other dispute-resolution mechanisms available under applicable law.

Subject to mandatory legal jurisdiction requirements, appropriate courts in Bihar, India may have jurisdiction.

53. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

54. Contact Us